Cancellation and Refund Policy

1. Scope

In this document, “we”, “us”, “our” or “Vasavi” means Vasavi Associates (a proprietorship firm, Tiruchirappalli) and its subsidiary Vasavi Accounting and Tax Filing Services India Private Limited (CIN U74999TN2022PTC151579). “You” means any visitor to vasavitaxfilingtrichy.com or any person who uses our services.

This policy is published as required by the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019. It explains how you can cancel an appointment or a service and when you can get a refund of fees paid to us, whether paid at our office, by bank transfer or UPI, or online through a payment gateway.

2. Appointments and consultations

• Booking an appointment on our website is free. You can cancel or reschedule it at any time by calling or sending a WhatsApp message to +91 93635 50340. We request at least 2 hours’ notice.
• If you have paid for a consultation and cancel at least 24 hours before it, you can choose a full refund or a new date. If you cancel later, or do not attend, we will offer one free reschedule.
• If we cancel an appointment, you can choose a new date or a full refund of any amount paid for it.

3. Cancelling a service

4. What is never refundable

• Government fees, stamp duty, challans, taxes, interest, late fees and penalties paid to any government department on your behalf.
• Charges already paid to third parties for you, such as Digital Signature Certificate (DSC) issuance or name reservation fees.
• Fees for services already completed and delivered.

Refunds of tax from the Income Tax Department or GST department are issued by the department directly to you. We help you claim them, but we do not control their amount or timing.

5. When we refund in full

• If we are unable to provide the service for reasons on our side.
• If you paid twice for the same service, or paid more than the invoiced amount by mistake. The extra amount is refunded in full.
• If a payment was debited from your account but did not reach us because of a technical failure. Such amounts are reversed by your bank or the payment gateway within the time limits set by the Reserve Bank of India (usually within 1 to 5 working days, depending on the payment method). If it is not reversed, contact us with the transaction ID and we will follow it up.

6. How to ask for a refund

Email vasavitaxfilingtrichy@gmail.com or send a WhatsApp message to +91 93635 50340 with your name, phone number, the service, the date and amount paid, and the payment reference (UPI / transaction ID or receipt number).

7. Refund timelines

• We will acknowledge your request within 48 hours.
• Once a refund is approved, we will process it within 7 working days. Any complaint about a refund will be resolved within one month.
• We do not charge any cancellation fee, except the fair charge for work already done (Section 3). If we cancel a service on our side, you get a full refund.
• The money is returned to the same payment method you used (same bank account, UPI ID or card). Cash payments are refunded by bank transfer or UPI. After we process it, your bank may take another 5 to 7 working days to show the credit.

8. Service delivery

All our services are professional services. There is no physical product or shipping. Work is delivered through the relevant government portal and by sharing the acknowledgement, certificate or documents with you by email, WhatsApp or in person at our office. The expected timeline for each service is told to you when you engage us, and we keep you updated on its status.

9. Grievances and contact

If you are not happy with a cancellation or refund decision, contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and give you a ticket or reference number, and we will resolve it within one month of receiving it.

You can also approach the Consumer Commission under the Consumer Protection Act, 2019, or call the National Consumer Helpline on 1915.

Our office details: